Privacy Policy

General

This privacy statement sets out the privacy policy of platform «CoinsBank» (hereinafter «CoinsBank», «we») which is located at site https://coinsbank.com/ (hereinafter «the Website»).

We are committed to protect and respect your privacy. This privacy policy (together with the Terms of Service Agreement) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Personal Data Protection Act passed 15.02.2007 (Estonia) provides rules for how we can collect, use and disclose this information. By visiting the Website, you are agreeing to be legally bound by this privacy policy, so please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If any term in this Privacy Policy is unacceptable to you, please do not visit, access or use «CoinsBank».

Collection and use of personal information

1. What information do we collect?

We collect personal information about you when you use our products or services, or deal with us in some way. We collect information about you from a variety of sources, such as:

  • Applications, personal financial statements, and other written or electronic communications reflecting information such as your name, address, identification number, occupation, assets, and income.
  • Transactional account history including your account balance, payment records, and credit card usage.
  • Information received from third parties, (e.g. government, regulatory, or credit agencies).

This includes collecting information when you:

  • Contact us — for example, when you sign up, fill in an application or order form, give us feedback or make a complaint.
  • Use our products or services – for example, when you perform transactions, use your debit or credit card or make exchange operations.
  • Visit our website or use our mobile apps.

The information we collect from you may include:

  • Information about your identity — including your name, date of birth and other ID information.
  • Information about your actual address and residency.
  • Financial and transaction information.
  • When you visit our website, or use our mobile apps —your location information, IP address and any third-party sites you access.
  • Other personal information, such as details of your interactions with us.

When you verify as Individual or Corporate User at CoinsBank, we will ask for your name, identification information, contacts, residential address. For more information, please see below:

Individual User:

  • Full name, date of birth
  • Contact information, mailing address, e-mail address, phone number
  • Proof of identity (for ex. passport, driver’s license or other government issued ID)
  • Residence verification information (for ex. Utility bill or similar)
  • Additional information for analysis of User activity within the framework of Anti Money Laundering (AML)

Corporate User:

  • Full legal entity name
  • Legal documents (such as certificate of incorporation, memorandum and/or articles of association, documents confirming authorized person rights and ultimate beneficial owner rights)
  • Verification information for legal entity related persons
  • Bank details
  • Additional information for analysis of User activity within the framework of Anti Money Laundering (AML)

2. How do we collect your information?

Direct Collection
We collect much of the information listed above directly from you when you submit it on our website or through our mobile application. This includes information such as contact information, registration information and service inquiries. If you do not want to share your information, you can choose not to participate in a particular service or activity.

Indirect Collection – Cookies and Other Technology
As part of offering and providing personalized services, CoinsBank uses cookies and local device storage. We may use these technologies to:

  • Provide you with personalized content based on your use of the Website
  • Enable you to more easily use the Website by remembering and using contact information, purchasing information, and registration information
  • Evaluate, monitor and analyze the use of the Website and CoinsBank mobile application and their traffic patterns to help improve the Website and services
  • Assist us with ad reporting functions such as to learn which ads are bringing users to the Website

The types of technologies we use include:
Cookies
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy policy. Some cookies are "persistent cookies". They are used by us each time you access our website. Other cookies are called "session cookies". “Session cookies”, also called “session variables”, are used only during a specific browsing session and expire after a pre-determined amount of time. We may use a session cookie, for example, to remember that you have already navigated through a particular menu. We may also use "analytics cookies" that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. This information is provided anonymously for statistical analysis only. Analytics cookies are usually persistent cookies. You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies. Remember, also, that disabling cookies is browser specific.

Log Files
Like most standard website servers, we use log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.

3. How do we use your information?

We are careful about how we use your information. We use it to deliver our products and provide our services. We also use your information for other reasons, such as to better understand you and your needs, and to let you know about other products and services you might be interested in. We collect, use and exchange your information so we can:

  • Confirm your identity
  • Assess your application for a product or service
  • Design, manage, price and provide our products and services
  • Manage our relationship with you
  • Minimize risks and identify or investigate fraud and other illegal activities
  • Contact you, for example, when we need to tell you something important
  • Improve our service to you and your experience with us
  • Comply with laws, and assist government or law enforcement agencies
  • Manage our businesses

We shall use the personal data in compliance with the confidentiality obligation contained in the Terms of Service Agreement for CoinsBank and only use and retain such data as far and as long as this is necessary for the purposes of platform utilization, rendering of services on the platform and for keeping platform users informed of CoinsBank services. This shall include the following purposes, among others:

  • Surveillance and improvement of the platform and services rendered by CoinsBank
  • Verification and authentication of the platform users' identity
  • Creation and operation of platform access
  • Prevention or detection of fraud and other criminal offences or abuse of the platform
  • Creation of anonymous statistics with the help of personal data
  • Tailoring of marketing communications to ensure that the most relevant information reaches platform users

In addition, our mobile application will collect and track information regarding the mobile experience - such as your phone model, the duration and frequency of your usage sessions, information regarding application crashes, the particular screens you choose to view, etc.

4. Disclosure of information

With whom does CoinsBank share my information?
We may disclose information collected from customers, visitors and surfers to affiliates, independent contractors and business partners who may use the information for marketing, advertising or other uses.

We may also disclose aggregate, individual or anonymous data, based on information collected from customers, visitors and surfers, to investors and potential partners or must or may be disclosed to law enforcement authorities in response to a valid emergency disclosure request. Finally, we may transfer information collected in connection with a sale of our product and services. We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below.

These are some of the ways that your information may be disclosed:

Service Providers
We occasionally hire other companies to provide limited services on our behalf, including Website development and operation, sending postal mail or email, analyzing website use, processing payments, providing investor information and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason.

Data in the Aggregate
We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties. Blinded data is data that does not identify an individual person.

Other
We also may disclose your information in special cases, for example, when we believe that we must disclose information to identify, contact or bring legal action against someone who may be violating our Terms of Service Agreement, or may be causing injury to or interference with our rights or property, other website users or customers, or anyone else who may be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services. As we continue to develop our business, we may buy or sell businesses or assets. In such transactions, confidential customer information generally is one of the transferred business assets. In the event of a transaction involving the sale of some or all of CoinsBank business, customer and site visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction. In such case, the transferred information may become subject to a different privacy policy.

Security

5. How do we keep your information safe?

We use multiple security measures to ensure confidentiality your information. We aim to only keep your information for as long as we need it. We store your hard copy and electronic records in secure buildings and systems. Access to your personal information is permitted only for CoinsBank authorized employees.

System security
When you log into our Website or apps, we encrypt data sent from your computer to our systems so no one else can access it. We have firewalls, intrusion detection and virus scanning tools to stop viruses and unauthorized people accessing our systems.
We use Secure Sockets Layered (SSL) technology to ensure that your information is fully encrypted and sent across the Internet securely.
We use PCI DSS encryption technology for payment card numbers, passwords, and registration information. Every session required for Two Factor Authentication, is an extra layer of security that requires not only a password and username on your login at CoinsBank

6. How can you control your personal information?

We offer our customers choices for the collection, use and sharing of personal information. You may contact us at support@coinsbank.com if you wish to edit your private information and we will use commercially reasonable efforts to accommodate your request.
If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this website, you should contact a representative of CoinsBank at support@coinsbank.com.

7. How does COINSBANK protect financial-related information?

Keeping your personal financial information private is very important to us. As a matter of policy and long-time business practice, we do not sell information provided by our users. Any user statistics that we may provide to prospective partners regarding financial matters are provided in the aggregate only and do not include any personally identifiable information about any individual user or corporate user.

8. What security precautions are in place to protect against the loss, misuse, or alteration of my information?

Remember to sign out of your account and close your browser window when you have finished your work. This is to ensure that others cannot access your account by using your computer when you are away from it. Because information sent through the Internet travels from computer to computer throughout the world, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Information that you disclose by use of the Website (as with any site that is non-secure), by posting a message or using e-mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.